Cancellation policy

Effective Date: 23 September 2026

Our Service & Subscription Terms

Subscriptions

Rising Reads is a curated monthly subscription box including:

  • A selected book
  • A themed bookmark
  • A reading guide

From time to time we may include an additional item, but this is not a fixed part of the box and is not guaranteed in any given month.

Billing Options: Monthly, every 3 months, every 6 months
First Payment: Taken on the day you subscribe.
Renewals: All subsequent payments are taken on the 1st of the month in which your next billing cycle begins.
Fulfilment Date: All boxes are dispatched on the 15th of each month.

Each billing cycle includes one monthly delivery per month during the selected period.

Renewals: Subscriptions renew automatically unless cancelled before the next billing date.
Pausing & Skipping: Manage your subscription anytime from your customer portal.
Cancellations: Apply to the next billing cycle if made after the 1st.

For subscriptions with a 3-month or 6-month billing cycle, you may cancel at any time. If you choose to cancel before the end of your billing cycle, you will receive a pro-rata refund for the remaining months that have not yet been fulfilled. The refund will be calculated based on the number of months left in the cycle and processed within 5-10 business days.

We will notify subscribers of significant pricing or service changes at least 14 days in advance.

One-time boxes and gifts

As well as our subscriptions, we sell one-time boxes that do not renew. These are available as one box, three boxes or six boxes, paid in full at the time of purchase.

How they work:

  • Payment is taken in full on the day of purchase. Nothing renews and you will never be charged again for that order.
  • One box is dispatched per month, on the 15th, starting with the next dispatch after your purchase.
  • If you buy three or six boxes, the remaining boxes are dispatched on the 15th of each following month until the order is complete.

Sending a box as a gift:

  • Enter the recipient's address as the shipping address at checkout. We post the box to that address.
  • If you leave a gift message, we write it on a card by hand and include it in the box. For three and six box orders, the card goes in the first box.
  • The order belongs to the person who paid for it. Returns, refunds and changes of address can only be requested by that person, and any refund is issued to the original payment method.
  • We cannot change the delivery address once a box has been dispatched.

Cancelling a multi-box order:
You may cancel the remaining boxes of a three or six box order at any time. We will refund the boxes that have not yet been dispatched, calculated on a pro-rata basis, and process it within 5-10 business days. Boxes already dispatched are covered by our returns policy below.

Returns, Refunds & Cancellations

To arrange a return, please contact us at hello@anbook.ie to receive instructions and our return address. As we do not operate from a public retail location, our return address is provided upon request.

In compliance with the EU Consumer Rights Directive, you have the right to return any box within 14 calendar days of receiving it if you are not satisfied. This applies to every box individually, including each box of a three or six box order, so the 14 days start again with each delivery.

Returns if Not Satisfied:
- Applies to any box we send you
- Return must include the complete box in original, unused condition
- Return shipping costs are the responsibility of the customer
- Refunds are issued to the same payment method used for the original purchase and processed within 5-10 business days of return approval

Returns for Damaged Items:
- If your box arrives damaged or incomplete, contact us within 7 days at hello@anbook.ie with clear photos
- We will review the claim and, if approved, anbook will cover the return shipping costs
- Refunds or replacements are issued only for products damaged in transit or with manufacturing defects
- If damage is due to courier mishandling, anbook will work with the courier to resolve the issue

Gift orders: returns and refunds can only be requested by the person who placed and paid for the order, and refunds are issued to their original payment method.

Note: We reserve the right to deny a refund if the returned box is incomplete or shows signs of use.