Refund policy

Effective Date: 23 September 2026

Returns, Refunds & Cancellations

To arrange a return, please contact us at hello@anbook.ie to receive instructions and our return address. As we do not operate from a public retail location, our return address is provided upon request.

In compliance with the EU Consumer Rights Directive, you have the right to return any box within 14 calendar days of receiving it if you are not satisfied. This applies to every box individually, including each box of a three or six box order, so the 14 days start again with each delivery.

Returns if Not Satisfied:
- Applies to any box we send you
- Return must include the complete box in original, unused condition
- Return shipping costs are the responsibility of the customer
- Refunds are issued to the same payment method used for the original purchase and processed within 5-10 business days of return approval

Returns for Damaged Items:
- If your box arrives damaged or incomplete, contact us within 7 days at hello@anbook.ie with clear photos
- We will review the claim and, if approved, anbook will cover the return shipping costs
- Refunds or replacements are issued only for products damaged in transit or with manufacturing defects
- If damage is due to courier mishandling, anbook will work with the courier to resolve the issue

Gift orders: returns and refunds can only be requested by the person who placed and paid for the order, and refunds are issued to their original payment method.

Note: We reserve the right to deny a refund if the returned box is incomplete or shows signs of use.