Privacy policy

Effective Date: 24 May 2025

This Privacy Policy describes how anbook (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from anbook.ie (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

This policy is designed to comply with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Irish Data Protection Act 2018.

By using our Services, you confirm that you accept the way in which we process your personal information as outlined in this Privacy Policy. If you do not agree with it, please do not use the Site.

Scope of This Privacy Policy

This Privacy Policy applies only to our website (anbook.ie) and the services we offer through it. It does not apply to any external websites, services, or content that may be linked from our site. We are not responsible for the privacy practices of any third-party websites, and we encourage you to review the privacy policies of those sites before providing them with your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. In addition to the specific uses set out below, we may use the information to communicate with you, improve our Services, comply with legal obligations, enforce terms, or protect rights.

What Personal Information We Collect

"Personal information" means any information that relates to an identified or identifiable natural person. This may include identifiers such as your name, email address, shipping and billing address, phone number, payment details, IP address, device information, and any other data that can be linked to you directly or indirectly.

We may collect your personal information in the following ways:

Information You Provide Directly

  • Name, address, phone number, and email
  • Billing and shipping address
  • Order and payment confirmation details
  • Account login credentials
  • Shopping activity, referrals, reviews, loyalty points, gift cards
  • Customer support communications
  • Preferences for communication and notifications
  • Feedback and suggestions

Information We Collect Automatically

  • Device and browser type
  • IP address and network info
  • Site usage and interaction (via cookies, pixels, and similar technologies)
  • Purchase and transaction history

Information from Third Parties

  • Shopify (platform provider)
  • Payment processors (e.g., Stripe, Shopify Payments)
  • Email marketing tools (e.g., Mailchimp)
  • Third-party services like analytics or advertising tools

Legal Basis and Use of Your Information

We ensure that all processing of personal data is lawful, fair, and transparent. We provide clear justification for each data use scenario:

We use and process your information based on the following legal bases:

  • Contract – to fulfil your orders and provide the Services
  • Legitimate interests – for fraud prevention, analytics, service improvement, and marketing
  • Consent – for direct marketing and optional features
  • Legal obligations – to meet regulatory or tax obligations

Uses include:

  • Processing orders, payments, and delivery
  • Managing accounts and customer support
  • Sending transactional or marketing communications
  • Detecting fraud or illegal activity
  • Complying with legal obligations

You can withdraw your consent at any time.

Communications

We may send you service communications such as order confirmations, shipping updates, and customer service responses as part of our legitimate interest to operate the business. You may also opt-in to receive marketing communications and unsubscribe at any time by following the instructions in those communications.

Cookies

We use cookies to operate and personalize the Site. This includes:

  • Remembering your preferences
  • Enabling secure checkout
  • Analyzing website traffic
  • Showing relevant ads

You can manage cookies in your browser settings. Details: Shopify Cookie Policy.

How We Share Your Personal Information

We share your information only when necessary to operate our business effectively and meet legal obligations:

We may share your personal data with:

  • Shopify (platform provider)
  • Payment processors (e.g., Stripe)
  • Fulfilment and delivery partners
  • Email or analytics providers
  • Legal or regulatory authorities where required

All service providers are required to process your data securely and only for contracted purposes.

We do not sell your personal information.

We may also disclose your personal data to protect our legitimate interests in the case of legal claims, fraud prevention, or business transactions.

International Transfers

Your information may be stored or processed outside the EEA, including in the U.S. or Canada. We use legal safeguards such as Standard Contractual Clauses for these transfers.

Retention of Your Information

In line with industry standards, we retain your personal data only as long as necessary for the purposes set out in this Privacy Policy:

We retain personal data only as long as needed to:

  • Fullfil your subscription or order
  • Comply with Irish tax or legal obligations
  • Resolve disputes or enforce terms

You may request early deletion of your data unless we have a legal reason to retain it.

Security of Your Personal Information

We use appropriate technical and organizational safeguards to protect your data. However, no method of transmission is 100% secure. Do not send sensitive information via unencrypted email.

Your Data Protection Rights

We respect your rights under the GDPR and ensure that you can easily exercise your rights regarding your personal data:

You have the right to:

  • Access the data we hold about you
  • Correct inaccurate or outdated information
  • Delete your personal data
  • Restrict processing in certain circumstances
  • Port your data to another provider
  • Object to data processing based on legitimate interest
  • Withdraw consent at any time

To exercise your rights, contact us at hello@anbook.ie. We may request verification to protect your data. You may also lodge a complaint with the Data Protection Commission: www.dataprotection.ie

Children's Information

Our Services are not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us their data, contact us to request deletion.

Contact

If you have questions or requests about this policy, contact:

Thank you for trusting anbook. We are committed to protecting your personal information and ensuring transparency in how it is used.